Frequently
Asked
Questions
(FAQs)

Community Housing is a part of Social Housing. Community Housing provides secure and affordable rental housing for households on low incomes.

In NSW, there is a single wait list system called ‘Housing Pathways’ where you apply for Community Housing. Having a centralised system makes it simpler to apply and makes sure that the same rules are used for everyone.

You can choose whether you would like to be housed with DCJ Housing or a Community Housing Provider. If you select that you are happy to be housed by either, your chances of being housed may increase as you will receive an offer from whoever has an available property first.

To be eligible for Community Housing you must:

• Be an Australian citizen or permanent resident of Australia
• Live in New South Wales
• Generally be at least 18 years old
• Have a household income within the income eligibility limits
• Be able to provide proof of your identity
• Not own any property that could help you with your housing needs

The income eligibility limits and assessment rules are set by DCJ Housing. More information can be found on their website.

Eligibility for Social Housing Policy | Family & Community Services (nsw.gov.au)

You can apply online through the Department of Communities and Justice (DCJ Housing) website: Apply for housing assistance | Family & Community Services (nsw.gov.au)

Or by phoning the Housing Contact Centre on 1800 422 322.

You can also submit your application for housing assistance at a Community Housing Provider (CHP) participating in Housing Pathways.

A list of CHP’s participating in Housing Pathways is available on the DCJ website: A-Z list of housing offices | Family & Community Services (nsw.gov.au)

Affordable Housing is secure housing for households earning low to moderate incomes who cannot afford to pay rent in the private rental market. Affordable Housing offers a discount of around 20% off the property market rent.

Affordable Housing is not the same as Community Housing. Households do not have to be eligible to apply for Community Housing and do not need to be on the Housing Pathways wait list.

You can find more information about Affordable Housing on the Department of Communities and Justice (DCJ Housing) website – About affordable rental housing | Family & Community Services (nsw.gov.au)

Hunter Community Housing’s Affordable properties are part of the National Rental Affordability Scheme (NRAS). These properties are managed by Horizon Housing Realty.

Please visit Affordable Housing – NRAS | Horizon Housing Realty (horizonhrl.com.au) for information about Affordable Housing.

As a Community Housing tenant you can apply for a transfer to another Community Housing property. To be eligible to apply for a transfer you must be able to prove that your home is no longer suitable for your household.

You will need to provide evidence that supports one or more of the below:

1. You, or someone in your household, are at risk if you remain in your home because of domestic violence, abuse of older people or child abuse
2. Your household is under occupying your home as your home has more bedrooms than you need
3. You, or someone in your household, has a medical condition or disability grounds and that a transfer will assist you or your household in managing these
4. That there has been a serious breakdown or separation in your household and your household requires separate housing
5. You, or someone in your household, is suffering serious and ongoing harassment and this has not been able to be resolved through the Police, Community Justice Centre or other support agencies
6. There is severe overcrowding in your home and your household requires a larger home
7. That you or your spouse has been offered employment in a location that is not practical to travel to
8. You, or someone in your household, needs to move closer to support works or special facilities
9. You need to have your tenancy reinstated as you had to leave your tenancy without advising your housing provider. This may have occurred as you had to leave due to duress, to move into residential care or you were in custody
10. There is moderate overcrowding in your home and your household requires a larger home

For more information about eligibility please refer to the Department of Community Justice (DCJ Housing) website – Tenant transfers | Family & Community Services (nsw.gov.au)

To make an application for a transfer please download and complete the Housing Pathways: Application form: Application for Transfer Community Housing Tenants Only – CH3003 | Family & Community Services (nsw.gov.au)

The completed form and the evidence documents can be returned to DCJ or any Community Housing Provider participating in Housing Pathways, either in person or by mail.

A list of CHP’s participating in Housing Pathways is available on the DCJ website: A-Z list of housing offices | Family & Community Services (nsw.gov.au)

If you are in need of emergency accommodation, please call Link2Home on 1800 152 152.

Link2home is the statewide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year.

Further information can be found on the Department of Communities and Justice (DCJ) website: Are you homeless? | Family & Community Services (nsw.gov.au)

Centrepay

Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The quickest way to do it is through your Centrelink account online.

‘Go to Centrepay – Services Australia for more information.

Direct Deposit

You can pay directly into our bank account using internet banking or phone banking. Or you can visit your local Commonwealth Bank and make a cash deposit in person.

Please use your tenant code as a reference when paying by direct deposit.

Direct Debit

A direct debit is a contract between you and Hunter Community Housing. The agreement allows Hunter Community Housing to automatically debit funds from your agreed account as per the terms and conditions of the direct debit agreement.

If you would like to set up a direct debit, please Contact Us on this form.

If you are struggling to pay your rent, please contact us and we will work with you to set up a payment plan to help you get back up to date. We may also refer you to supports that may be able to link you with other services that might be able to help you.

Contact us here.

If you fall into rent arrears, this is a breach of your tenancy agreement. Your tenancy may be ended if you are frequently in arrears or in arrears by a large amount.

We will contact you by either SMS, in writing, over the phone or sometimes in person if you fall behind in your rent. We will do as much as possible to help you to sustain your tenancy. It is important that you stay in contact with us so we can work together to get you back on track with your rent.

Non-rent is any charges that are not rent such as bond, water, maintenance, or any other charges.

Your non-rent charges appear separately to your rent on your tenant statement. You need to pay these separately to your rent.

Or you can set up a payment plan with us so we can allocate your payment as you choose and you can just make the one payment to Hunter Community Housing.

Please contact us if you would like to set up a payment plan.

Please complete this form and we will send you a copy of your tenant statement within seven days.

You can also request a tenant statement over the phone or in person at our office. See details here.

Market Rent is the rent you would pay if you rented the property in the private rental market.

Community Housing

Market rents are reviewed annually using data from the Rent and Sales Report published by the Department of Communities and Justice (DCJ Housing) for properties that are owned by the Catholic Diocese of Maitland Newcastle (CDMN) or the Department of Communities and Justice (DCJ).

Market rents for properties that are owned by other external parties are set by the owner or by the real estate agent that has leased the property on their behalf.

Affordable Housing

The market rents for Affordable Housing are set by Horizon Housing Realty in accordance with the National Rental Affordability Scheme (NRAS) regulations.

Community Housing

Tenants living in Community Housing may be eligible for a rent subsidy. Rent subsidies are available to households on very low or low incomes. A rent subsidy is the difference between the market rent of the property and the rent that your household pays. This means that your household may pay less than the market rent.

In accordance with the Department of Communities and Justice (DCJ) Charging Rent Policy, rents are calculated at:

Where a household is not eligible for a rent subsidy, market rent applies.

The maximum rent that your household can be charged is the market rent. If the rent amount calculated based on your household income is higher than the market rent, we will cap your household rent at the market rent amount.

When a tenant or a household member receives an amount that is less than the statutory rate or does not receive an income, we will assume that the person receives the statutory income that the person would otherwise be entitled to and calculate the rent based on this amount.

Affordable Housing

Tenants living in Affordable Housing receive a discount of around 20% off the property market rent.

Market Program

Tenants living in Market Program properties pay the full market rent.

Rent Assistance is paid to eligible customers by Service Australia (Centrelink) or the Department of Veteran’s Affairs (DVA).

As a Community Housing tenant, 100% of your household’s rent assistance eligibility is included in your rent amount up to the maximum of market rent. This means that your rent amount will include the rent assistance amount even if you or someone in your household choose not to apply for rent assistance.

For more information about rent assistance, please refer to the Services Australia or Department of Veteran’s Affairs websites.

Rent Assistance – Services Australia

Rent assistance | Department of Veterans’ Affairs (dva.gov.au)

To apply for rent assistance, you will need to contact Services Australia (Centrelink) or Department Veteran’s Affairs (DVA).

For more information about applying for rent assistance, please refer to the Services Australia of Department of Veteran’s Affairs websites.

How to get Rent Assistance – Services Australia

Rent assistance | Department of Veterans’ Affairs (dva.gov.au)

Community Housing Providers must regularly review the rent paid by tenants to determine if the household remains eligible for a rent subsidy. A rent subsidy is the difference between the market rent and the amount of a rent a household pays.

Rent Reviews are completed twice a year for all community housing tenants. Your rent may go up or down during a Rent Review depending on your household’s income or circumstances.

You will receive a letter to let you know that a Rent Review is coming up and you will be asked to provide proof of income for all household members. Proof of income will generally be required for all household members over 18 years of age.

Proof of income needs to be current and cannot be more than one month old. There are different rules if you are self-employed.

If you or someone in your household are receiving a payment from Services Australia (Centrelink) and have given consent for us to access your Centrelink information on your behalf, you don’t need to provide proof of income for Rent Review as we will download your Income Statement directly from Centrelink.

If you or someone in your household does not provide proof of income for the Rent Review you may lose your rent subsidy. This means that your household will be charged market rent.

Please return proof of income for all relevant household members as soon as possible after you receive the letter to prevent losing your rent subsidy.

Will I have to update my Rent Assistance with Centrelink after a Rent Review?

If you or someone in your household are receiving a payment from Services Australia (Centrelink) and have given consent to Electronic Verification of Rent (EVoR) we will let Centrelink know your rent amount details. Centrelink will review your rent assistance to confirm you are getting the right amount.

There are some instances where we will not be able to advise Centrelink of your rent amount details. It is your responsibility to ensure Centrelink have been notified of a change in your rent amount details.

You will receive a notification from Centrelink to advise that your rent assistance has been reviewed. Please contact us if you have given consent to EVoR and don’t receive a letter from Centrelink to say your rent amount details have been updated.

If you are not already receiving rent assistance, we will not be able to let Centrelink know that there has been a change in your rent amount details.

For more information about EVoR please refer to the Centrelink website: How Electronic Verification of Rent works – Services Australia

Will I have to update my Centrepay Deduction after a Rent Review?

If you or someone in your household are receiving a payment from Service Australia (Centrelink) and have given consent for us to update your Centrepay deduction, we will update your Centrepay deduction following a Rent Review if:

1. There is only one person in the household paying the rent by Centrepay
2. There are two people in the household paying half of the rent each by Centrepay
3. There is one person in the household paying the rent in two equal payments by Centrepay

You and any other household members will be responsible for updating your Centrepay deduction for any other situations.

If you or someone in your household would like to update their Centrepay deduction you can do this through your Centrelink account online or contact us and we can change the deduction for you once you have filled out a Centrepay deduction form.

It is your responsibility to ensure that any Centrepay deductions have been updated so that you don’t fall into rent arrears. For customers who have signed up to Electronic Messages with Centrelink, you may receive an SMS when Centrelink or a business change your Centrepay deduction on your behalf.

Centrepay is a bill paying service, free for Centrelink customers, through which deductions can be made from a customer’s payment directly to Hunter Community Housing.

Will I have to update my rent details with the Department of Veteran’s Affairs (DVA) after a Rent Review?

Yes, you will need to contact Department of Veteran’s Affairs within 14 days (28 days if you receive remote area allowance) to let them know your rent has changed.

Please refer to the Department of Veteran’s Affairs website for more information: Rent assistance | Department of Veterans’ Affairs (dva.gov.au)

You will also need to update your payment to us to ensure that you will be paying enough rent after a Rent Review.

You need to advise us of any change in income for anyone in the household and/or change in your household circumstances within 28 days of the change.

Changes you need to notify us of are if someone in the household has:

• Had a baby
• Had a child move in or out of their care
• Changed their relationship status. Eg: They have become a member of a couple
• Started or stopped working
• Had a change in their income (This includes when a person’s Centrelink payment type changes and also if a person has received more or less income from working)
• Someone has moved out of the household
• Someone in the household has turned 18 years old
• Any other instances where there has been a change in the household income or circumstances

Even if you or someone in the household has given consent for us to access your Services Australia (Centrelink) information on your behalf, you still need to advise us of any changes. We do not get a notification from Centrelink about any changes in your circumstances, so we are not aware of this until you let us know.

You will be required to complete a Rent Subsidy Application Form to apply for a rent subsidy based on your current circumstances. You will need to provide proof of income for all household members. We will let you know exactly what is required when you contact us.

We will process a rent calculation and update your rent amount. Your rent amount may go up or down depending on your household’s income or circumstances.

Contact us here if you need to let us know about a change in your household’s circumstances.

Will I need to update my Rent Assistance with Centrelink once my rent has been recalculated?

You will need to let Centrelink or the Department of Veteran’s Affairs know if there has been a change to your rent amount so they can check that you are being paid the right amount of rent assistance based on the new rent.

Will I need to update my Centrepay Deduction once my rent has been recalculated?

If you or someone in your household are receiving a payment from Service Australia (Centrelink) and have given consent for us to update your Centrepay deduction, we will update your Centrepay deduction following the rent calculation if:

1. There is only one person in the household paying the rent by Centrepay
2. There are two people in the household paying half of the rent each by Centrepay
3. There is one person in the household paying the rent in two equal payments by Centrepay

You and any other household members will be responsible for updating your Centrepay deduction for any other situations.

Note: If we are able to update your deduction for you, we are only able to do this effective from the next available payment. You may need to pay any difference owed if your new rent amount has already come into effect at this time.

If you or someone in your household would like to update their Centrepay deduction you can do this through your Centrelink account online or contact us and we can change the deduction for you once you have filled out a Centrepay deduction form.

It is your responsibility to ensure that any Centrepay deductions have been updated so that you don’t fall into rent arrears. For customers who have signed up to Electronic Messages with Centrelink, you may receive an SMS when Centrelink or a business change your Centrepay deduction on your behalf.

Centrepay is a bill paying service, free for Centrelink customers, through which deductions can be made from a customer’s payment directly to Hunter Community Housing.

Will I have to update my rent details with the Department of Veteran’s Affairs (DVA) once my rent has been recalculated?

Yes, you will need to contact Department of Veteran’s Affairs within 14 days (28 days if you receive remote area allowance) to let them know your rent has changed.

Please refer to the Department of Veteran’s Affairs website for more information: Rent assistance | Department of Veterans’ Affairs (dva.gov.au)

You will also need to update your payment to us to ensure that you will be paying enough rent.

Your bond is equal to four weeks market rent, which is the rent amount listed on your Residential Tenancy Agreement.

If you are a Community Housing tenant and you are not able to pay the bond upfront, we may be able to arrange a payment plan. The maximum payment plan offered will be for a 12 month period. The bond will need to be paid in full prior to the end date of the payment plan.

The Department of Communities and Justice (DCJ Housing) provide financial assistance for eligible customers to help them start up their tenancy. Under Rentstart, DCJ Housing may be able to assist you with up to 100% of your rental bond.

A bond loan is interest free. Any payments you make may be returned to you at the end of your tenancy as long as there is no claim made by the Community Housing Provider.

You are eligible for a Rentstart Bond Loan if:

• You are eligible for social/community housing
• You have less than $5,000 in cash

For more information on bond loans and how to apply, please visit the DCJ Housing website: Rentstart Bond Loan | Family & Community Services (nsw.gov.au)

Tenants living in community housing or affordable housing are charged for water usage in accordance with the Ministerial Guidelines for Community Housing Water Charging.

Tenants living in Market Program properties that are separately metered are charged for water usage in accordance with the Residential Tenancies Act 2010.

If you would like for us to be able to apply any rent or non-rent credit that you may have towards any money that you owe, you will need to fill out a Transfer of Funds Consent or a Transfer Funds Ongoing Consent. We will only transfer money from rent if you are paid more than two weeks in advance.

The Transfer of Funds Consent Form will allow us to transfer money between your account just the one time, as you have nominated on the form.

The Transfer of Funds Ongoing Consent Form will give us the authority to do this throughout your tenancy. This means that you don’t need to fill out a form out each time you would like us to transfer money between your account. You can just give us a call and ask for us to transfer the money or we will even do this on your behalf if we can see that you have anything outstanding and any available credit. We will contact you each time any money has been moved between your account when you have not contacted us first.

If at any time in your tenancy you change your mind, you can withdraw your ongoing consent.

To be eligible to request a refund of any credit you may have in your account, you need to be paid two weeks in advance with your rent and have nothing outstanding for non-rent or any previous tenancies.

If the refund has been requested due to tenant hardship, special considerations may be made.

You will need to complete some forms if you have vacated the property, before we can process the refund.

If you would like to request a refund, please Contact Us using this form.

You need to request approval from us before someone moves into your home. If we give approval for the person to move into your property, they will be known as an authorised additional occupant. We will complete a rent reassessment based on your household income. The new rent will commence from the date that the additional occupant was approved to move in.

A person who has not been approved to live in the property will be considered an unauthorised occupant. If a tenant has unauthorised occupants living in the property, they will be in breach of the terms of their tenancy agreement.

Please complete the below form if you would like to apply for someone to move into your home.

Additional occupant request

You need to advise us of any change in your household circumstances within 28 days of the change. We will ask you to complete a Rent Subsidy Application and provide evidence to show that the person has moved out. Eg: A copy of the person’s drivers license showing their new address.

We will complete a rent reassessment based on your household income. If your rent has reduced, the new rent may be backdated to the date that the person moved out of the property if you notified us within the 28 day timeframe.

Please complete the below form if someone has moved out of your property.

Absence from property

If you would like to give another person or organisation permission to act on your behalf for your housing application or tenancy you will need to complete a Content to Exchange Information form.

This person or organisation will be able to:

1. Make enquiries on your behalf
2. Act and make changes for you that will assist you in obtaining information
3. Receive copies of your correspondence

You are still able to contact Hunter Community Housing yourself even if you have nominated another person to act on your behalf.

You can withdraw your consent at any time by completing a Content to Exchange Information form.

Please complete the below form if you would like to nominate another person or organisation to act on your behalf of if you would like to withdraw consent:

Consent to exchange information

You need to tell us if you are going to be away from your property for more than 6 weeks. If you don’t let us know or do not return home on the planned date, we may take action to terminate your tenancy through the NSW Civil and Administrative Tribunal (NCAT).

Acceptable reasons that you may be absent from your home are:

1. Caring for sick or elderly family members
2. Hospitalisation, institutional care, nursing home or rehabilitation
3. Escaping domestic violence, harassment or threats of violence
4. Assisting with immigration matters in our country or origin
5. Holidays
6. Employment, education or training
7. Going to prison

You can be away from home for up to 6 months for an acceptable absence. In special circumstances, you can apply to extend the absence.

We will approve your absence if:

1. There is an acceptable reason for you to be away
2. You are not in arrears with your rent or non-rent when you plan to leave
3. You have told us how you will pay your rent and non-rent while you are away
4. You have selected someone to act on your behalf while you are away
5. The property will be looked after while you are away. Eg: Lawns mowed, mail collected, etc

You may be eligible for a reduced rent if you are required to pay a fee for institutional care, nursing home care, hospitalisation, rehabilitation or if you will not be able to access an income when you are away from your property. You will need to provide evidence of this when you let us know that you will be away from your property.

If you are planning to go away for more than 6 weeks, please fill out the below form.

Absence from property

If you need any other information, please contact us. 

Hunter Community Housing (HCH) will let you know that an application is going to be made to the tribunal. You will receive a notice of hearing in the post, advising you of the date and time of the hearing. It is encouraged you attend the hearing. The tribunal will also provide you with a copy of the application outlining why an application has been made.

All tenant’s within NSW have the option to engage Hunter Tenant’s Advice and Advocacy Service (HTAS) on 4969 7666. HTAS will provide you with free tenancy advice regarding your matter and if needed, will attend the hearing to act upon your behalf. HTAS will also step you through what to expect at the hearing.

A tribunal member will make an order regarding the matter that both HCH and the tenant need to comply with.

If you repair is urgent, please contact 4979 1200.

If you need to report a repair please fill out this form.

You can also report a repair in person or over the phone. See our contact details here.

There are some things that we won’t do. These could be things like:

• Installation of an alarm system
• Pest control after you have moved into the property
• Telephone supply and connections
• Installation of cable, satellite and other pay TV services
• Supply and installation of air conditioners
• Landscaping
• Building decks, patios or pergolas

We also won’t pay for any damage caused by you, your family or your friends. Tenant damage is the responsibility of the tenant.

Some of the things that could be charged to you could be:

• Repair of holes in walls
• Replacement of a smashed window
• Blockages to sinks, toilets and drains
• Cleaning costs if you didn’t keep the property in a reasonable state of cleanliness
• Any damage caused by you, your family or your friends

The following opportunities may be offered to our clients via a referal to our partnership with Catholic Care Social Services:

• Gamble Aware counselling
• Free counselling and mental health support through the Rosewood Centre
• Combatting social isolation through community engagement programs such as volunteering at the Community Kitchen or Refugee Hub
• Employment opportunities in social enterprise businesses in hospitality and cleaning
• The opportunity to volunteer with current partnerships such as Orange Sky Laundry to assist the homeless people to live with dignity
• Brighter Futures early intervention program for families
• Direct referrals made to support organisations within the local area

Tenants can stay up to date on our Facebook page where we will regularly promote any events or information relevant to our tenants.

You can also find tenant news here.

Anti-social behaviour is when a person or person’s behaviour affects another person’s peace, comfort or privacy. Antisocial behaviour can include:

• Excessive and persistent noise
• Nuisance pets
• Vandalism
• Serious harassment
• Threats to the health and safety of a person
• Physical assaults and acts of violence
• Verbal abuse
• Any illegal activity

You should try and speak to your neighbour or the person about the issue. If you feel unsafe or if you think they may have broken the law, please contact the police in the first instance.

If you would like to make a report of anti-social behaviour about a Hunter Community Housing tenant, you will need to provide details of the complaint and provide any supporting documentation you may have. It may be helpful if you keep a record of the incidents that have occurred including the dates, times and details. If you have a police event number for the incident you will also need to provide this to Hunter Community Housing.

Hunter Community Housing treats anti-social behaviour very seriously and will investigate any allegations.

If you would like to make a report of anti-social behaviour about a non-Hunter Community Housing tenant, you need to contact your local council or the police.

If you would like to get a pet, you need to get permission from us first. If you don’t get permission from us before you get the pet, it may need to leave your property.

To apply for a pet, please contact us.

Please note, pets may not be permitted as a condition of the program of the property that you are living in.

If you want to end your tenancy with us, you need to give us at least 21 days notice. If you are living in Supported Independent Living (SIL), you need to give us at least 90 days notice. You will need to complete a form to request to end your tenancy to let us know what date you intend to vacate.

We encourage you to provide your forwarding address, any new contact details, permission to allocate any credits towards any debts and your bank details on the form so we can speed up the finalisation of your tenancy and refund you any credit or your bond if you are eligible.

To give notice that you want to end your tenancy, please contact us.

You must return the keys for the property, including any extra copies you had made, on the day your tenancy ends. If you return the keys after this date, you will be charged rent for any additional days even if you have not been living in the property.

If you do not return the keys, you may be charged for replacing or re-keying the locks.

Keys need to be returned to our office unless an alternate arrangement has been made.

Once you have vacated from your property and returned your keys, we will begin to finalise your tenancy.

The bond you pay at the beginning of your tenancy is held as security in case the terms of the tenancy agreement are not followed. The bond will be refunded to you at the end of your tenancy unless there is a reason for us to make a claim against it.

To get your bond back, you need to have paid any debts relating to your tenancy. This may include outstanding rent, water, maintenance or other charges.

If you have outstanding debts and you have not arranged payment of these, we may need to make a claim on your bond to cover the debt owed.

We may also need to make an application to the NSW Civil and Administrative Tribunal (NCAT).

Contact Us here.

Or you can fill out a general enquiry form and someone will be in touch with you shortly.

A complaint is an expression of dissatisfaction with our services, where someone expects or is requesting a different result or outcome.

Complaints arise when you are unhappy about something with our services. Reasons you may want to make a complaint could be:

• You believe that we have failed to provide a service
• There have been delays in us responding to an enquiry from you
• The actions of our employees have not met your expectations
• You feel that we have provided an unsatisfactory service
• We have done something that you did not want us to do
• You believe that we haven’t followed the process outlined in our policies and procedures

An appeal is different to a complaint. An appeal is a request to have a decision reviewed. You may have been happy with the way that you were treated but felt that the wrong decision was made and would like it to be reviewed.

Reasons you make want to request an appeal could be:

• Eligibility for Housing
• Your rent subsidy
• Alteration and modification requests
• Your water usage calculation
• A rejected Additional Occupant request

Appeals will be considered by an independent in the Risk and Resolution Team if they are unable to be resolved by Hunter Community Housing.

Click here is you would like to make a complaint or request an appeal.

All types of feedback is welcome as this helps us to evaluate and improve our services.

We would like to know if you think we could have done something better or if you have a suggestion about how we could improve our services.

We would also like to know if you have had a good experience with us or would like to thank someone in our team.

If you would like to give us feedback, please fill in this form.

The Translating and Interpreting Service (TIS National) provides access to phone and on-site interpreting services in over 150 languages.

Contact TIS on 13 14 50 if you need an interpreter.